How to use NIHB

Getting started

NIHB is a role-based platform. When you log in, you land on the dashboard that matches your role: patient, doctor, moderator, or administrator. You can sign in with your email and password or with your Google account.

For patients

Using the Medicine Guide (AI assistant)

1. Open the Medicine Guide chat from your dashboard.
2. Describe your symptoms in your own words. The assistant will ask a few follow-up questions.
3. Review the summary it produces and confirm it's accurate. The assessment is informational, not a diagnosis.
4. Choose one of the available doctors shown in the chat and pick a time slot — the appointment is booked immediately.
5. The whole conversation is saved in Chat history, where you can revisit it or export it as PDF.

Booking without the chatbot

Prefer to book directly? Browse doctors in your province from your dashboard, see their live availability, and pick a slot — no chat required.

Walk-in consultations

If you need care now, request a walk-in with any doctor showing open walk-in availability. Once the doctor accepts, you'll get a meeting link to join the video consultation.

Your records

Prescriptions, medical summaries, and chat history all live in your dashboard, available whenever you need them.

For doctors

Setting your availability

Define your weekly schedule for regular appointments under Availability. Walk-in availability is managed separately — open or close walk-in windows whenever you're ready to take immediate consultations. Whatever you set is exactly what patients (and the chatbot) see.

Managing appointments

1. New bookings appear in your appointments list as pending.
2. Confirm or reject each request — the patient is notified automatically.
3. Before the visit, open the appointment to review the patient's background, including their triage chat if they booked through the Medicine Guide.

Walk-in queue

While your walk-in window is open, incoming requests show up in your live queue. Accept to start a video consultation right away, or reject if you're unavailable.

Prescriptions and summaries

After a consultation, write the prescription and assign the medical summary from the appointment view. Both become instantly visible to the patient.

For moderators

Moderators get a read-only operational view of the platform: doctors by region, each doctor's appointments with their meeting links, and a live rooms dashboard that shows the real-time status of every walk-in and scheduled consultation.

For administrators

• Users — create and manage accounts and roles.
• Doctors — manage the medical team as employees on the platform.
• Inventory — track platform inventory items.
• Reports — platform-wide activity reports, including AI-generated insights to spot trends and demand patterns.

API

NIHB exposes its core resources through a REST API: appointments, the chat assistant, and medical summaries. Requests are authenticated with a bearer token and exchange JSON.

GET /api/medical-summaries?patient_id=1042
Authorization: Bearer <your-token>
Accept: application/json

API access is provisioned per organization. Contact your NIHB administrator to get credentials for your integration.